Security

Arcem Tene makes and operates Pro Custodibus. We use strong administrative, physical, and technical controls to safeguard your data. These are some of the highlights:

Data Redundancy and Encryption

All data and log files are written to encrypted, redundant storage devices. This data is backed up nightly, encrypted, and stored off site.

Secure Access and Communication

All access to and communication with our systems is made over encrypted channels, guaranteeing data confidentiality and integrity.

Sophisticated Physical Security

Our servers and data are stored in facilities with around-the-clock video surveillance and professional security staff. Only authorized personnel have access to the facilities, and must pass two-factor authentication a minimum of two times to access data-center floors.

State-of-the-Art Infrastructure

Our infrastructure is updated regularly with the latest security patches. Our servers run on a dedicated network that is locked down with firewalls, intrusion-detection systems, and controlled access points.

Want to Know More?

Contact us at hello@procustodibus.com if you have further questions about our security practices.

Vulnerability Reporting

To report a security issue concerning Pro Custodibus, send an email to security@arcemtene.com. If it contains sensitive information, encrypt it with these PGP keys:

We would appreciate if you include the following in your report (if applicable):

  • Description, location (ie website URL, file paths, etc), and potential impact.
  • Steps required to reproduce (or proof-of-concept script).
  • Details of any tools used (including exact version numbers and platform info).
  • Tool or script output.

We take all reports seriously, and will respond to you within 24 hours. We expect to address most serious issues within a few days, but in some cases may ask that you delay publicly disclosing an issue for longer than that (but no longer than 1 month). If we ask for a delay, we will keep you updated on our progress every few days, and let you know as soon as it has been addressed.